Resume of Ref No: CJH643211 - SAP CRM LEAD FUNCTIONAL CONSULTANT with > 10 Years Exp

Ref No.:
| Georgia | United States
Skill Summary:
SAP CRM, SAP SD, SAP SM, SAP MM, SAP FI, SAP CO, SAP APO, SAP BW, SAP R/3, SAP XI, SAP ASAP, Business Analysis, Troubleshooting Domain: Telecom, Service, Consumer products, Chemical
SAP CRM Lead Functional Consultant
Work Experience:
Other Details:
Work Authorization:
H1B Visa Holder
Willing to Relocate:

Functional consultant with 10 years of total experience
Around 8 years of SAP Consulting, Implementation, Development and Support experience.
Experience in Full cycle implementation, enhancements, rollouts and production support.
End to end implementation experience of SAP solutions including Business analysis, design, configuration, customizing, integrating, testing, user training and production support.
Excellent data mapping experience and data exchange with various third party tools & interfaces
Cross-functional integration proficiency with SAP modules (CRM, SD, SM, MM, FI/CO, APO, BW).
Worked extensively on SAP CRM ISA, E-commerce (B2C, B2B, BoB and User Admin), CIC, Product Catalogues, Knowledge base, Variant configuration, B2B and B2C applications.
Middleware (CRM and SAP R/3 connectivity) configuration and setup, monitoring and troubleshooting the BDocs, inbound and outbound Queues.
Proficient in various business processes of telecom sector viz, Customer Self Install, Tech-Install, Complaint and Return process, Call Center functions.
Configured various SAP SM/CS processes like Service Maintenance Orders, Service Contracts, Upfront contracts, Repair and Return process.
Worked on CRM Service and E Service processes such as Service Orders, Complaints & Returns, Installed Base, In-house repair, Warranty Claims.
Experience in WEB UI configuration.
Extensively worked on interface points of SAP XI Message processing, monitoring queues, Data exchange, working on exceptions and troubleshooting.
Experienced in defining the specs for SAP CRM Middleware plug-ins, Enterprise Portals 5.0(Content Management (KM) Retrieval)
Worked on SAP APO interface - GATP, Planning schedule and Core Interface (CIF).
Expertise in ASAP methodology and Solution Manager.
Extensively worked on Industry Verticals - Telecom sector, Service sector, Consumer products, and Chemical industry.
Good project management skills and strategic decision maker. Organized, planned, and executed large-scale projects
Excellent communication and presentation skills and Customer Oriented attitude.

Technical Skills

SAP Modules: mySAP CRM, CRM Ecommerce, Sales, CIC, Service, IPC, SAP SD, SAP SM, MM, IM, VC, ABAP, SCM, XI, and Enterprise Portal
SAP Versions: CRM 7.0, 4.0, SAP R/3 4.6x, R/3 4.7, ECC 5.0, ECC 6.0, SCM 5.0.
Operating Systems: Windows NT, XP
Databases: SQL Server 7, Oracle 8i, MS Access
Tools: Info Pak, Solution Manger, Mercury, MS Visio


Master of Business Administration (MBA),Specialized in Systems and Marketing (Oct 01)
Bachelor of Business Management (BBM), Specialized in Marketing (April 99)

SAP Experience

Client: McKesson, GA
Role: SAP CRM Lead Consultant
Module: CRM Sales, E-Commerce
Environment: CRM 7.0, SAP ECC 6.0

This is new CRM Implementation project for McKesson Technology Solutions (MTS) and Physician Practice Solutions (PPS). As part of this project have been leading CRM E-Commerce Track.

As a Lead Consultant, responsibilities include to gather the business requirements, analyze the business processes, suggest the best practices and convert them to business process blue print and configure the same. As a project lead, need to manage offshore resources for timely deliverables.

Classic Sales: Sales Order Processing for Sales Representatives from Web UI.
E-Commerce: Sales Order Processing for Business to Consumer (B2C) for End Customers, Business to Business (B2B) for Reseller Bulk Order Processing and Business on Behalf (BoB) Scenario where the Value Added Reseller selling to end customers, ICSS and Web Based User Management tool.

Involved in design and development of Customer facing B2C, B2B and BoB applications.
Interact with Business for requirements gathering, perform scoping analysis and design application solutions. Responsible for the creation of Project documentation such as functional specs, configuration guides and test scripts.
Involved in setting up XCM settings (B2B, BoB, B2C, IPC, and User Admin), Shop Admin Activities for web shop creation and other ISA activities.
Maintain Organization model, setup number ranges for web orders.
Have setup customizing configuration of Transaction Types for web orders, Item Categories, various basic function activities such as partner determination, pricing for sales order processing.
Product catalog setup for catalog browsing and enabling configurable products in B2C, B2B and BoB Web shops.
Creation of reference users for B2C and BoB scenarios, setup B2C reference customer.
Coordinated with security team in setting up various security roles and PFCG roles.
Worked on interfaces such as Vertex, Paymetric (Credit Card validation and payment), TREX, and Web Server.
Monitored the BDocs, inbound and outbound Queues and troubleshooting middleware related issues.
Involved in Mock Cut Over and Cut Over activities in Dev, QA, Performance systems.
Have handled various enhancements of e-Com applications to fulfill custom business requirements.
Troubleshoot, fix defects and propose solutions during various testing phases of the project
Mentor offshore team members in design and development and Involved in Key User and End User trainings.

NOV 2010 MAY 2011
Client: USDA, VA
Role: SAP Lead Consultant
Module: CRM Sales, ISA, SD, MM
Environment: CRM 7.0, SAP ECC 6.0

WBSCM Web Based Supply Chain Management - This is a rollout of web based supply chain project for the USDA. As part of Release 2 have worked on International Orders, Domestic Orders and Price Support Scenarios

Worked on creating catalog, maintaining catalog, catalog views and Delivery periods.
Have handled various defects related to sales order processing during UAT, IT and RT phases.
Worked upon Goods Receipt process for International, Domestic and Price support scenarios.
Setup text types and mapping text elements at Header and Item levels.
Handled issues related to status profile, partner determination, action profile, text determination, organization determination, category and pricing.
Monitored the BDocs, inbound and outbound Queues and troubleshooting middleware related issues.
Involved in customer, vendor master data mapping, maintenance and data cleansing, also involved in writing functional specs for data conversion program.
Worked on Web UI Configuration, Business Role Authorization and Navigation Customizer.
Worked on business partner, shipment notification reports and delivery order status reports.

DEC 2009 NOV 2010
Client: Apple Inc., CA
Role: SAP Lead Consultant
Module: CRM, SD, MM, Tax-ware
Environment: CRM 6.0, ECC 6.0

As part of Information Systems & Technology (IS&T) involved in various rollouts of Geo Expansion, POS Point of Sale, Canada Harmonized Sales Tax and Unicode Partner Conversion for OEM Vendors projects.

Canada HST Project
Implementation of HST (Harmonized Sales Tax) for British Columbia and Ontario Provinces in Canada effective from July 1st 2010.
New HST taxes to reflect on all products and services sales invoices output.
The computed HST tax must be posted to the HST tax GL accounts of BC and ON Provinces.
The tax reports were validated and changed to reflect new HST.
SAP and POS need to make changes in master data to handle the POS rebates for books sold in British Columbia 5%.
New tax codes were created and assigned to new GL accounts by finance team.
SD Condition records for CTXJ condition type were assigned with new tax codes with effective date.
New tax rates were updated in ZTable for Apple Own Usage sales.
New tax rates were updated for Resellers 810 EDI Invoice.

Unicode Partner Conversion
The requirement is that each Partner must be able to send and receive all messaging with Apple in Unicode UTF8 format.
The requirements extend to all documents associated with product movements, such as bill of lading, packing lists, shipping labels, border crossing documents, et al.

Geo Expansion for Spain Apple Online store
As part of expansion of AOS have worked on various scenarios to enable
In Warranty in Store Repairs, Apple Care Repairs and Returns issues.
Apple List Price, Promotional Savings (value or percentage) and resulting price as the pricing elements that AOS will consume.
Coordinated with Developers in identification of gaps and also successful execution of various scenarios and resolution of defects during IT testing phase.

JAN 2009 DEC 2009
Client: T-Mobile, TX
Role: SAP Consultant
Module: SAP CRM, E-Commerce, CIC, VC, SD, LE, MM, XI
Environment: CRM 4.0, SAP ECC 6.0, SAP Net weaver AS 7.0

The responsibilities of project EIT Order 2 Cash (O2C) CRM include support of TMO channels involving T-star (Customer Interaction Center),, and Channels.

To support CRM Sales, Internet Sales, E-Commerce for Ordering Channels T-star (CIC),,, IDO (Internet Dealer Ordering)

Worked on Scenarios of Consumer Direct, Business Direct, General Business, Dealer, Tmoc and sales order processing, returns order processing, product catalogue issues, middleware,
Issues related to Business Partner Master Data, Product master data, Product Catalogues, Organization Model, transaction types, item categories, category management and number ranges.
Design and development of enhancements to support T-Mobile specific requirements which are not supported in standard CRM: Order Tracking URL functionality over Internet, Support additional payment methods ECP (Electronic Check Payment) and COD, ACH, Credit card in B2B scenario, Order quantity restriction by product group. Configuration and enhancement of Pricing in CRM to calculate and display various price components on Internet orders.
Worked on TREX related issues such as Product Catalogue Replication and Publishing the Catalogue and variant configuration issues.
Worked on Backorder Scenario related to backorder and rescheduling.
Worked on various interface related issues such as Samson (billing), Payment Tech, T-Safe (Credit Card), Delego Middleware, handover issues while placing orders.
Worked on New Program for identifying Non Replicated Orders and sending list of failed orders alert emails on regular Basis to respective email groups.
Customization of additional features in CRM: Action management, Shipment Confirmation Email, sending Invoices to multiple emails to fulfill clients requirement.
Worked on CRM ISA related BADI CRM_ISA_BASKET_HEAD to change the payment options.
Worked extensively on JAVA front end, BSP font end and HTTP debugging. Have co-ordinated with JAVA developer on developing pricing routines in IPC.
Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration, monitoring and troubleshooting the BDocs, inbound and outbound Queues.
Worked on Web UI Configuration, Business Role Authorization.
Worked on Procurement 2 Pay Wal-Mart related issues and mapping between Wal-Mart Interface, PI and SAP ECC system.
Coordinated with Developers in identification of gaps and also successful execution of various scenarios and resolution of defects during system testing period.

JUNE 2007 OCT 2008
Client: AT & T, MO
Role: SAP Consultant
Module: Sales & Distribution, Materials Management, APO, XI
Environment: SAP ECC 6.0, SCM 5.0, SAP Net weaver 2004

The responsibilities of project Light speedERP EPIC (Enterprise Purchasing and Inventory Control) include understanding the Clients business process related to OMS Interface, ERP SAP ECC, GATP. Implementation of ERP EPIC to 5 plants - DC South Bend, Lancaster, San Leandro, Wallingford & Reno.

Split valuation of New and Used, New Garage Additions, Scans RF22 Garage receipt, RF25 Checkout/Check in and RF33- Order Activation, Bulk Shipment Process

Worked on Scenarios of Negotiation Orders, Tech Install, Direct Ship Install, Bulk ship order and Refurbishment process.
Have handled Defects related to Sales Orders process of Purchase Requisition, Planned Order, Production Order, Waves creation and Scanning.
GATP related issues such as Core interface between R/3 and APO, Planning Schedule and rerunning of ATP checks for orders.
Split Valuation issues of Inventory planning
Have worked on UPS Undeliverable Direct Ship Order, with return code Undeliverable Restock.
Loaded Master Data in Development and Testing Environment for testing team to work on those records as part of Master Data Creation team.
OMS Interface related issues such as data flow between OMS and ERP were handled.
Prepared and changed Interface Agreements, Detail Design documents with respect to processes.
Have worked extensively on conversions of documents for cutover, migration of various configuration transports from Development to Testing clients.
Worked on Conversion of documents (Purchase orders, Sales orders, Deliveries), so that Split Valuation of NEW and USED was updated on all current documents, also involved in data conversion of both customer and vendor master.
Also updated Material Master Records with new Valuation types in production environment and also created and maintained Equipment records in development environment for integration testing.
Executed many scenarios related to Tech Install and Self Install for Unit test, Integration Test and system test using testing tool Quality Centre.
Involved in cutover for conversions of documents, garage additions and stock updates, played active role in fixing the fallouts and also worked on defects.
Have worked extensively on Bulk shipment process.
Updated Detailed Design documents, High Level Design documents, and Business Requirements documents. Also designed and maintained RTMs (Requirement Traceability Matrix).

OCT 2005 FEB 2007
Client: Hewlett Packard Services, TX
Role: SAP Consultant
Module: SAP CRM Service, SM, SD, PS, FICO
Environment: CRM 4.0, SAP ECC 6.0

This project mainly deals with providing SAP application support to the entire SAP application installed at Hewlett Packard Services Information Technology (HPSIT) part of Technology Solution Group (TSG).
Worked on functionalitys in Service Management - Service Maintenance Orders, Repair and Return Processes, Equipment, Serialization, Warranties, Service Measuring Points, Counters and settlements.
Extensively worked on Service Notifications, Service Orders integration with Solution Database.
Worked on Quotation creation and Billing for service orders - Profiles definition for quotation, Billing and Result Analysis.
Troubleshooting issues related to Business partners, Activities, Partner processing & Product master particularly in the areas of Product Hierarchies, Categories, Set Types and Attributes.
Issues related to Integration of SM with IC (Web Client) IT Help Desk; IC Customer Service & Support were handled.
Worked on Pricing in Web shop Catalog, Pricing in Web shop Shopping Basket/Checkout, and Pricing in R/3.
Monitor the data transfer with CRM middleware portal, outbound and inbound queue monitor, BDoc messages and by using other troubleshooting methods.
Worked on Measuring Points, Measurement Documents, Maintenance Strategies and Multiple Counter Maintenance Plans for technical objects.
Suggest process improvement methods for TSG and business partners to optimize support efficiency and effectiveness.
Analysis and Resolution of various issues related to Functional Locations, Equipments with products not mapped for sales organization for Hardware, Software and Joint-ware product structures.
Expertise in Inquiries, Quotes and Service Contract types Renewal Contract (ZCRN) and Re-price Contract (ZCRP), Upfront Contract types - ZCU, ZCUD, ZCUA, ZDEL and various other contract types.
Supported Configurator(ZGIS) related issues for creating quotes and configuring functional locations and equipment.
Issues related to repair procedure for the Returns and Repairs Process or RMA process for the centralized Depot scenario.
Workflow mechanism was developed to send out mails to the Field Service Engineers (FSE) every time a new service order was created and assigned to an FSE as a part of dispatching mechanism.
Coordinated with ABAP Team for developing custom reports and ABAP queries in supporting the FSE reporting needs.
Worked on Dynamic Item Processing Profile (DIP) also known as Resource Related Billing for Quotation and Billing Requests, for both depot and field service billing.
Made various configuration changes such as adding additional information related to reporting, making modifications to text, adding the warranty upgrade process to supporting materials table, adding goods products definition to definition table, adding Offers information to product structure section.
Coordinated in design and development of Custom program and a custom table for automatic loading of Upfront Contracts to SAP Warranty Master Records.
Integrated SM module with SD, MM and FI/CO and tested complete process cycle.

Handled issues related to Customer master, Material Master, Installed Base, Inquires, Quotes and Contracts. Upfront, Product structure, Pricing, Billing.
Pricing related issues for product, order and tax pricing and also worked on issues related to Service based revenue recognition.
Worked with integration team partners in designing and configuring common objects like Settlement profiles, Cost Centers, Profit Centers, Invoice Documents, Debit and Credit Memo Requests, Repair Orders, Service Products, Service Plants, Storage locations (Van or Trunk Stocks for the Field Service Engineers), Stock Transfer Purchase Orders for ordering spare parts in trunk stock.
Gaps were documented as additional RICEFW objects, and pertinent functional and technical specs were created to design and develop these requirements.
Prepared delta-training material on SM and SD modules and trained key users.
Supported on various interfaces and workflow related issues.

FEB 2005 OCT 2005
Client: Eastman Kodak Company Limited, NY
Role: SAP Consultant
Module: SAP SD, LE, MM, PP, IM, FICO
Environment: SAP R/3 4.7 Enterprise

The project involved customization of SAP R/3 4.7 Enterprise and implementation across all enterprises in the US and different parts of the world and a later upgrade project to version 5.0. The application included SAP R/3 FI, CO, SD, MM, WM Modules and SAP APO.
As a team member, involved in project management, Business analysis, analysis, design, configuration, testing, and documentation

SAP Implementation
Responsibilities include analysis, design, configuration, testing, and documentation of Order to Cash (OTC), with application areas of Order management, Logistics Management and Inter/Intra Company at Kodak.

Configured different areas of LE and SD based on business requirements.
Worked with the MM team to set up Inter-company process.
Worked extensively on Kodak Customized PO-SO-PO process.
Worked on Inter-Intra Company sales, Inter Company Chaining and Replenishment.
Worked on warehouse management system
Configured shipping point determination, route determination, storage location determination & output determination.
Responsible for Replenishment path build out between the plants.
Worked on Shipments, Shipment Costs and settlements as part of Logistics Transportation.
Configured output determination for the order processing and delivery processing. Worked with the sourcing team to create functional specification to set up output determination for customer facing documents in 3rd party drop shipments.
Extensively worked on GXS AI, EDI/ALE IDOCs Customer Orders, Customer PO, Order Change, Delivery Advice, Advance Ship Notice, Invoice Customer and Payment Advice other interfaces with third party warehouse management systems.
Coordinated with technical ABAP team for reports creation and SAP Scripts.
Actively involved in the unit testing, and integration testing.
Updated design documents and also updated database with documentation related to service calls.

JULY 2004 FEB 2005
Client: EID Parry India Ltd, Bangalore
Role: SAP Associate Consultant
Module: SAP SD, LE, MM, FICO
Environment: SAP R/3 4.6 C

The project involved Production Support of SAP R/3 4.6C. The application included SAP R/3 FI, CO, SD and MM Modules. Given below are some key highlights:

SAP Support
Handled various issues related to sales order processing, delivery processing and billing processing.
Solving issues related to OTC, Order Management, ATP, Pricing and Output determination procedures.
Worked on issues related to Consignment Stock Process, Depot Sales Process and Package Sales Process.
Created and maintained billing documents based on sales orders and delivery, credit and debit memos based on requests. Cancellation document based on billing documents/credit memo.
Monitoring the data feed, orders creation through IDOCs flow from different interfaces and legacy system to SAP.
Handled issues related to customer master, material master and pricing.
Fixed issues related to inconsistent pricing between order and invoice.
Worked on the special sales document types - cash order, rush order, credit/debit and free of charge delivery types.
Conduct Knowledge Transition sessions for end-user trainings.

Sales Experience

JAN 2003 JUNE 2004
Company: Asian Paints India Ltd, Bangalore
Role: Territory Sales In-charge
Environment: Sales & Channel Management

The Asian Paints group ranks among the top ten decorative coatings companies in the world with a turnover of around USD 680 million.
Responsibilities include

Plan dealers monthly targets; achieve them by explaining promotional schemes in respect of products.
Settle dealers claims and ensure collections.
To Service the existing dealer network by coordinating for sales, handling dealers complaints, Dealer network expansion.
Handle customer complaints in use of problems and provide support to Help-line initiative.
Conduct dealers and painters meet for new product launches, to run painters schemes.
Identify and implement demand generation activities - developing markets.
Conduct Retail Audit for assessment of market potential, estimation of competitors sale and to identify market opportunities in construction activities.
Collect Competitor information about monthly sales and promotional schemes so as to Plan and adopt counter strategies for competitor counters.
Plan Key Task Areas on monthly basis to identify the shortfall and identify the new market opportunities.
IT Experience: as part of Territory Sales in charge managed Dealer network and processed various dealers requirements as User for SAP 4.6 Implementation at Asian Paints India Ltd.
Responsibilities Include
Creating Sales Orders for dealers
Raising transfer orders
Creating outbound delivery
Creating invoices
Credit limit check- Release of credit limits.
Checking SIS and LIS reports

NOV 2001 JAN 2003
Company: Mindshare Associates, Bangalore
Role: Marketing Executive
Environment: Sales & Channel Management

Lead generation for web solutions and services
Review of RFPs and proposal preparation
Presentation of web solutions and closure of deals
Coordination with technical team in development stage
Assist in deployment and end user training of web solution
Coordination with Support team for after sales maintenance

* Certificate OSS ID will be provided per request